Privacy Policy
Privacy Policy for Great Buckland Farm Rental
Last Updated: September 2025
Property/Business Name: Great Buckland Farm
Owner/Host: Johan and Leonette Rossouw
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you inquire about, book, or stay at our holiday rental property (“the Property”). By making a reservation or using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Identification Information
Full name
Email address
Phone number
Residential address
Date of birth (if required by local regulations)
1.2 Booking & Payment Information
Payment method (we do not store full credit card numbers)
Reservation details (dates, number of guests, special requests)
1.3 Identity Verification
If required by law or booking platforms:
Government-issued ID
Platform-verified profiles (e.g., Airbnb profile details)
1.4 Automatically Collected Information
When visiting our website or listing:
IP address
Browser type
Device information
Cookies and usage analytics
1.5 On-Site Security Data
If applicable:
Exterior-only security camera footage
Access logs (e.g., smart lock entry times)
No cameras or audio devices are placed inside the Property.
2. How We Use Your Information
We use personal data for the following purposes:
To process and confirm reservations
To communicate regarding your booking or stay
To verify identity when required
To comply with local legal and tax obligations
To respond to inquiries or provide customer support
To improve our services and website functionality
To ensure safety, security, and rule compliance
3. Legal Basis for Processing (if applicable)
Depending on your location, we may process personal data under:
Contractual necessity — to provide the rental service
Legal obligations — tax records, local guest registration laws
Legitimate interests — safety, fraud prevention
Consent — for optional communications or cookies
4. Information Sharing & Disclosure
We do not sell personal information.
We may share information only with:
4.1 Service Providers
Payment processors
Booking platforms (e.g., Airbnb, Vrbo)
Cleaning or maintenance providers (only necessary info)
4.2 Legal Authorities
If required for:
Law enforcement requests
Compliance with local occupancy regulations
Tax reporting
5. Data Storage & Retention
We retain personal information only for as long as necessary to:
Manage bookings
Comply with legal/tax obligations
Resolve disputes
Typical retention: 1 year
6. Security Measures
We take reasonable steps to protect information through:
Encrypted communication (if online forms are used)
Secure payment processing via trusted third parties
Restricted access to personal data
Use of reputable booking platforms with industry-standard security
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold
Request corrections
Request deletion (where legally permissible)
Object to or restrict processing
Withdraw consent where applicable
Request a copy of your data (data portability)
Requests can be made using the contact details in Section 10.
8. Cookies & Online Tracking
If you have a website:
We may use cookies and similar technologies to analyze website traffic and improve user experience. You can modify your browser settings to block cookies, but some features may not function properly.
If you do not have a website, remove this section.
9. External Links
Our website or listing may link to services operated by third parties (e.g., booking platforms). We are not responsible for their privacy practices.
10. Contact Information
For questions or privacy requests, contact:
Name: Johan and Leonette Rossouw
Email: contact@great-buckland-farm.com
Phone: 07712 625524
Address: Gravesend, Kent – DA13 0XF
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Changes take effect when posted on our website or provided to Guests.